Refund policy

Can I cancel my order?
Cancellation eligibility depends on when the cancellation request is received and whether preparation has
already started. Please review our Cancellation Policy for details.

Refund & Cancellation Policy

Thank you for choosing KOSHARI El Omda We prepare our food fresh and carefully plan ingredients,
preparation, packaging, and staffing based on customer orders. Because our products are perishable food items,
special rules apply to cancellations, refunds, and order changes.

1. Regular Orders

Once an order has been confirmed, please contact us as soon as possible if you need to cancel or modify it.
Orders cancelled at least 24 HOURS before the scheduled pickup/delivery time may be eligible for a full refund,
subject to the terms of the order.
Orders cancelled after this deadline are not eligible for a refund because food preparation and ingredient
purchasing may have already begun.

2. Catering and Large Orders

Catering and large orders require advance preparation and may require the purchase of ingredients, packaging,
staffing, and other resources.
Cancellation terms for catering or large orders will be communicated at the time of booking.
A deposit of %50 amount if required, may be non-refundable after 2 days before the scheduled event.

3. Order Errors or Missing Items

If we provide the wrong item, an item is missing, or there is another issue with your order, please contact us as
soon as possible, preferably within 1 HOUR of receiving your order.
We may request a photo or other information so we can investigate the issue.
Depending on the circumstances, we may offer a replacement or other appropriate resolution.

4. Quality Concerns

If you believe there is a quality issue with your order, please contact us promptly and provide details about the
issue.
Because food is perishable, we will not be able to provide a replacement for concerns reported after an extended
period of time.

5. Customer Preference or Change of Mind

Because our products are prepared food items, refunds are not available simply because a customer changes
their mind, does not like a particular ingredient, or does not consume the food after purchase.
Please review your order carefully before submitting it.

6. Pickup and Delivery

Customers are responsible for providing accurate contact and delivery information.
If a customer is unavailable for a scheduled delivery or fails to pick up an order during the designated pickup
period, the order is not eligible for a refund.

7. Refund Processing

Approved refunds will be issued to the original payment method whenever reasonably possible.
Processing times may vary depending on the payment provider or financial institution.

8. Marketing Communications
If you choose to receive promotional emails, text messages, or other marketing communications from us, you
may unsubscribe using the instructions provided in those communications.
You may continue to receive necessary transactional communications related to orders or services.

9. Contact Us
For questions regarding a refund, cancellation, or order issue, please contact:
Email: kosharielomda@gmail.com
We appreciate your understanding and the opportunity to make things right.